The Helpdesk Software Guide is a reference site for the people who set up and run a helpdesk: IT and support managers, team leads, and anyone choosing a support tool or preparing for a support role.
Who we are
This site is published by SEO Israel Technologies Ltd., a digital marketing company that also builds and operates a network of independent content sites. The Helpdesk Software Guide is the network's site on helpdesk software and support operations, and it is updated on an ongoing basis.
What you will find here
- Software guides - what helpdesk and customer service software does, how to compare products and what to check before you buy.
- Running a helpdesk - handling service requests, the request life-cycle, traffic peaks and the metrics worth tracking.
- Careers - what helpdesk job interviews look for and how to prepare for them.
- Full accessibility - the site is built to be usable by everyone, on any device and with assistive technology.
Our goal
Our goal is to make accurate, current and practical information about helpdesk work accessible. We explain how things work and what the trade-offs are, so you can make the decision that fits your team.
Our values
- Accuracy and currency - we check what we publish and revise articles when tools and practices change.
- Objectivity - comparisons set out the strengths and limits of each option rather than declaring a single winner.
- Accessibility - clear language and a site that works for every reader.
Get in touch
If something here is wrong, unclear or missing, we would rather hear it than not. Use the contact form at the bottom of any page and we will get back to you.